Incident Post Mortem

Between the hour of 12:30 and 13:15, CEST, on the 21st of May 2025, a large amount of users encountered issues when signing up to the service.

The event was triggered by a change in the login flow of our website at approx. 12:25. This modified the UI of our Login System, along with Firebase User document creation, which all user data is based on. This bug caused users to be met with generic placeholder data when creating an account, or signing in.

The event was mark...